We aim to deliver technical support to all our continuous monitoring system users globally within;
- Professional response within one business day
- Convenient customer support channels
- Trained professionals
- On-site support on request
In addition to our regular technical support, we offer 24/7 Technical support as part of the Life Cycle Maintenance Agreement.
Quick replies to support requests are a standard feature of Vaisala’s support. We guarantee response to support requests within the next business day. For monitoring system customers who require instant support availability for emergency situations, we recommend the 24/7 Technical support option included with the CMS Life Cycle Maintenance support plan.
Convenient support channels
Our technical support can be reached easily using multiple contact options according to your needs. For more information on how to contact us, please view options from “Contact Helpdesk” button on this page.
Our technical support team consists of trained professionals who have deep knowledge of continuous monitoring system products. The team will ensure you have a level of comfort with your system that simplifies your job.